FAQ

Arsenal Strength does offer a warranty on strength equipment.  Arsenal Strength works with several other vendors and their warranties will vary. Please contact the Arsenal Strength team regarding other companies’ warranty.

WARRANTY:

Structural Steel Frame:

Lifetime Warranty

Subject to the requirements, exclusions and limitations stated below, your ARSENAL STRENGTH fitness product’s structural frame is warranted against defects in materials and workmanship arising from normal use for the lifetime of the original purchaser (non-transferable).

Wear Guards / Upholstery:

90 Day Warranty

Subject to the requirements, exclusions and limitations stated below, your ARSENAL STRENGTH fitness product’s wear guards and upholstery is warranted against defects in materials and workmanship arising from normal use for 90 days of the original purchaser (non-transferable).

UHMW, Rubber + Plastic:

One Year Warranty

Subject to the requirements, exclusions and limitations stated below, your ARSENAL STRENGTH fitness product’s rubber and plastic parts are warranted against defects in materials and workmanship arising from normal use for one (1) year from the date of purchase to the original purchaser.

Bearings, Grips, Cables, Pulleys:

One Year Warranty

Subject to the requirements, exclusions and limitations stated below, your ARSENAL STRENGTH fitness product’s bearings, grips, cables, pulleys are warranted against defects in materials and workmanship arising from normal use for one (1) year from the date of purchase to the original purchaser.

Finish

5 Year Warranty

Subject to the requirements, exclusions and limitations stated below, your ARSENAL STRENGTH fitness product’s finish is warranted against flaking and delamination arising from normal use for five (5) years from the date of purchase to the original purchaser.

EXCLUSIVE REMEDY

Arsenal Strength’s solution for any of the above warranties shall be the repair or replacement of defective parts, or the supply of labor to remedy any defect.

EXCLUSIONS AND LIMITATIONS

Any sale of Arsenal Strength products by an unauthorized source or by any other manner not authorized by Arsenal Strength shall void the warranty on the applicable product(s).

Arsenal Strength factory warranty is only valid on products purchased direct from Arsenal Strength.

• This warranty applies only to the original purchaser and is not transferable.
• Under no circumstances will Arsenal Strength be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, incidental, secondary or consequential losses, damages, or expenses in connection with exercise products.
• This warranty is expressly limited to the repair or replacement of a defective component of Arsenal Strength manufacture. Repair or replacement will be at the discretion of Arsenal Strength, and is sold remedy of the warranty.
• Use of the equipment in any environment that is subject to excessive temperatures or moisture may void the warranty.
• This warranty does not cover normal wear and tear – including, but not limited to: cables, belts, chains, wearguards, powder coat finishes, upholstery cuts or any other incidental damage as a result of regular use and attrition.
• This warranty does not cover damage that is not a result of a manufacturer defect, including improper assembly, inadequate maintenance, or installation of other parts or components not manufactured or supplied by Arsenal Strength
• This warranty does not cover damage or failure as a result of an accident, abuse, corrosion, use of the device other than its intended purpose, discoloration of paint or plastic, neglect, theft, vandalism, fire, flood, lightning, freezing or other natural disasters, collision, or unauthorized modifications.

Warranty is VOID if:

• You purchase Arsenal Strength product(s) from an unauthorized dealer or reseller.
• You purchase used or pre-owned Arsenal Strength product(s) from a private party, facility or unauthorized source.
• You purchase Arsenal Strength product(s) from an Internet site not authorized by Arsenal Strength.
• You remove any branding on product(s) by Arsenal Strength.

Yes, we ship international.

Arsenal Strength’s GYM DESIGN process was created to help new or transitioning gym owners design and equip their facility. We work very closely with each customer to understand their goals and needs. We recommend giving us a call to talk through your Gym Design project. We can be reached at 865.333.5444 or email us at info@MyArsenalStrength.com to set up a consultation.

We offer strength equipment, flooring, turf, dumbbells, and accessories. Please contact us directly if you have any specific questions regarding the equipment offering. We can be reached at info@MyArsenalStrength.com.

We do not have our prices listed on our website or in our catalog because we offer various discounts off MSRP. Please email info@myarsenalstrength.com or call 865.333.5444 for pricing.

All product dimensions can be found in our catalog or online under the various strength pieces.

If you have a warranty request, please review our warranty information in the FAQ. From there, you can send your warranty request to Service@MyArsenalStrength.com. Please include Invoice Number, Facility Address, and a description with pictures or video of what the issue is. Our service team will contact you about next steps or any questions they have.

Yes, the majority of our products ship 90% assembled.

Yes. We offer commercial grade equipment but we do have customers that want this for their home or garage gym.

Shipping charges vary by location. Your Arsenal Strength team member will provide you with a shipping quote that is valid for 30 days.

Our lead times vary depending on season, order amounts and outside factors. Your Arsenal Strength team member will give you an approximate delivery week based on when your deposit is received.

We work with several outside companies that offer various financing options.